We will accept postage paid returns on NON-PERSONALIZED and UNTITLED items only, accompanied with a completed return merchandise form located with your order. Without this form we cannot complete your return. Software items such as templates for fotofusion are non refundable. Items must be packed carefully in original packaging and in sellable condition. Any returns received by Proweddingalbums.com that do not comply with this policy will not be accepted and credit will not be issued. A 20% re-stocking fee will be applied to all returns.
All items returned for exchange, will be subject to an additional shipping charge appropriate for the exchanged item(s) shipped back to you. The 20% restocking fee does not apply to exchanges. Shipping charges are non-refundable on returns or exchanges..
PLEASE NOTE: ALL CUSTOM ALBUM ORDERS (Including Art Leather Album Covers), CUSTOMIZED TITLED AND/OR PERSONALIZED ALBUM COVERS, FOLIOS and NAME PLATES ARE NON REFUNDABLE.
Personalized items where there was an error made by ProWeddingAlbums.com in completing the order will be replaced and shipped at no extra charge to the customer.
All products are assembled and inspected by our staff before shipping to you. However, we are human and we may miss something or damage may occur in transit to you and you may receive a damaged or defective item. Please notify us immediately either 828-216-7752 or email albumslisa@gmail.com and we will issue a FEDEX GROUND return call tag and have the item(s) picked up and returned to us to be replaced. We cannot refund the cost of other shipping methods should you choose to return your merchandise without using our Call Tag system. We ask that you pack the item(s) in the box you received
them in if possible, or a sturdy box and include the completed return merchandise form in the box.
It is important to us to provide the excellent service to our customers and to make your purchases, exchanges and returns as smooth as possible! So please don't hesitate to contact us if you have any questions or concerns.
Thank you!
Amy and George Zhouf
Owners
